15.1.

In the event of a grievance or complaint, a member may write to the President of the Association. The Executive Committee shall review and respond to such complaints within 30 days of the receipt.

15.2.

In the event of dispute with Executive Committee, a member may write to the chairperson of the Board of Trustees. The Board shall then try to resolve the dispute in an expeditious manner.

15.3.

In the event of a dispute amongst/between the Executive Committee and any of the Association’s Committees or subcommittees, or individual members in such Committees, the aggrieved party (ies) may write to the chairperson of the Board of Trustees. The Board shall then mediate in such cases and shall try to resolve the dispute in an expeditious manner. The Board is the final arbitrator and its decision is binding to all party (ies) involved in the dispute.

15.4.

The items not covered in the above constitution shall become the final authority of the board.